Customer Reviews
Welcome to our reviews page. Here, we share the feedback from many of our satisfied customers who have experienced the quality and professionalism of Indoor Quality Services - Heating & Air Conditioning firsthand. Our commitment to delivering exceptional service in HVAC installation, repair, and maintenance has helped us build strong relationships with our clients, both in residential and commercial settings.
My 3 year old air conditioner went out in the middle of summer. Thank God for Indoor Quality Services!! Customer service agent was very courteous and wasn't sure if she could squeeze me in. She allowed me to speak to the manager, Michelle, and she assured me that someone would come by to take a look at my unit. The service guy Loi, showed up earlier than expected. He was very informative and educated in air conditioning. He had a lot of advice on saving energy and shared information that he received, from a recent company seminar, provided by PG&E. He knew exactly what was wrong with my air conditioner before he even opened it. The part I needed is rare (because I have an over sized unit), but he happened to have one with him!! Less than a half hour later, I was up and running!! Thank you so much Indoor Quality Services for squeezing me in during your peak season, Thank you Michelle and Thank you Loi!!
Five months ago Tim did an outstanding repair to our furnace. Today he fixed our air conditioner in no time flat. Always professional… So appreciate the great service!
They are great! They came to my house and fixed the A/C! Tim was awesome and was very professional. He helped my dad and is obviously a man who knows what he's doing! 5 stars!
My home protection plan sent a 2nd tech out since the first didn't fix it properly so it quit, they then called Indoor Quality Services fo come out which they did early the next morning and it needed a motor replaced which they had to order, the technician was back out her at 7:30 pm with the new motor and got it up and running after being without for 4 days. He did an excellent job, was very professional and I couldn't believe it would be repaired after normal working hours. After reading negative reviews I was worried about this company but I give them 5 stars, they were amazing. The other person that fixed it would not even return calls to myself or my home protection plan and they will not get a good revies from me.
My AC unit was not heating it was actually getting hotter ! Tim from Indoor Quality Service came out & I was extremely happy with not only him fixing my AC unit but going above and beyond his job ! He schooled me on which air filters to use and I have now sighned up for maintenance twice a year . I highly recommend this company ! I am extremely satisfied!!!
Understanding Our Client Feedback
Feedback is an invaluable part of our business, allowing us to continuously improve and exceed expectations. On this page, we outline some of the common themes and highlights from our customer reviews, reflecting the high standards of work we aim to deliver in every project.
Commitment to Quality
One recurring theme in our customer feedback is our commitment to quality. Whether it’s a complex installation or a routine maintenance check, our clients consistently commend the high standards of our work. This dedication to excellence is at the core of everything we do, from selecting the best materials and equipment to employing skilled professionals who share our passion for quality.
Professionalism and Expertise
Reviews often highlight the professionalism and expertise of our team. Our clients appreciate the depth of knowledge our technicians bring to each project, along with their courteous and respectful manner. This professional approach, coupled with our technical expertise, ensures we can tackle even the most challenging HVAC issues, earning the trust and satisfaction of our clients.
Responsive and Reliable Service
Another key aspect that our reviews frequently praise is our responsive and reliable service. We understand the urgency and inconvenience that can accompany heating and air conditioning problems. That’s why we strive to provide timely and efficient solutions, prioritizing the comfort and needs of our clients. Our dedication to reliable service means we’re there when our customers need us the most, often going above and beyond to ensure a positive outcome.
Continuous Improvement Through Feedback
While we take pride in the positive aspects of our reviews, we also view customer feedback as an opportunity to grow and improve. Every review provides us with valuable insights into our performance, helping us to refine our processes and services. Our goal is not only to meet but to exceed the expectations of our clients, and listening to their experiences plays a crucial role in achieving this.
We are grateful for the feedback from all our clients, and we invite prospective customers to consider these insights when choosing Indoor Quality Services - Heating & Air Conditioning for their HVAC needs. Our team is committed to providing the best possible service and achieving the high standards our clients have come to expect from us. If you would like more information about our services, please don’t hesitate to contact us.