Customer Reviews

Tim was dispatched to our condo for the 2nd time in 2 weeks. I was a tad skeptical, because he had assured my wife that the parts he installed last week would 'do the trick', without having to come inside. Alas, the unit did not work properly, so the return visit was needed. Within 10 minutes, Tim had identified the problem as a wire in another part of the unit. He was totally honest and forthcoming with the explanation and resolution in the proceeding few minutes, Tim gave me a Cliffs Notes education about HVAC and homes and filters and flows and performance, which I had never imagined in my entire life. It was amazing! One of the best customer service experiences I have had in many years. His knowledge and efficiency and professionalism were of the highest standards! Truly an asset to his company and his trade in general. If I could give TEN stars, I would! Thanks, Tim!

Service Tech Tim and the ladies in the office went out of their way to work with our schedule and made it a priority to get to us as soon as they could. Very much appreciated their efforts since we had been without AC for 3 days in triple digit temps. I explained what happened with our AC unit and the noise it was making when it went out and Tim knew immediately what the issue was before his feet ever touched the roof! No doubt due to Tim's 22 years of expertise in the field! Luckily he had all the parts on his truck and made the repairs on the spot! Thank you Tim. We will be calling the office to schedule the 2x per year service! M. McKay

I was able to get a very quick inspection. Our heater went out and the technician arrived the next day. He was very polite, professional, and knowledgeable and fixed our heating unit.

Positive

Responsiveness, Punctuality, Professionalism

Services

Repair HVAC

So heater went out of course right when it gets cold called AHS first was sent to not a good company based on reviews and so i asked to change sooo glad I did.. I had to wait a week for them due to been soo busy but let me tell you it was worth the wait.!!. The front staff really nice always kept me infoemed amd Angel the tech he was soo professional amd kind and knew what was wrong and had the part in van and fixed it in a flash. I cant tell you how good it felt to feel heat today and now a warm night. Thank you indoor quality services local home grown company.. Tell AHS they are your preferred contractor HVAC you wont be disappointed...Angel needs a raise he was amazing!!Thanks again.😊

Positive

Professionalism

We had a major issue with our heater. After dealing with another repair company for 2 weeks, I finally got the home warranty company to re-assign our repair. They sent us to Dave and his crew at Indoor Quality and they were here the same day, and did a fantastic job for us. Our heater had to totally be replaced, as did our duct work. We knew there were issues with the ducts years ago, so it wasn't totally unexpected. He had to deliver this news to us 2 days before Christmas, and he was very understanding and empathetic. Because we were without heat during a massive cold spell, they got us on the schedule quickly. It was a big job, and they were here every day, all day, for 5 days to get it done- even coming on a Saturday all day to finish so we could have heat. Every one of Dave's crew was friendly, professional, and clean. They made sure to sweep and vacuum, even when I told them they didn't have to. My new heater and ducting system works like a dream! SO much more air pressure, it really is amazing! Bottom line is this- homes have issues, especially older homes like ours. The home warranty is only going to cover so much, and when things have to be brought to code, it will be more out of pocket. However, that's not the repair company's fault. I believe Dave and all of the people at Indoor Quality Services are honest people that do a good job in a timely manner. Huge thanks to all of them!