Customer Reviews
Welcome to our reviews page. Here, we share the feedback from many of our satisfied customers who have experienced the quality and professionalism of Indoor Quality Services - Heating & Air Conditioning firsthand. Our commitment to delivering exceptional service in HVAC installation, repair, and maintenance has helped us build strong relationships with our clients, both in residential and commercial settings.
Tim arrived at my home and was extremely professional from the start. After exchanging information, Tim immediately went to work on my A/C Unit. As he removed the A/C Housing Unit, he pointed out some easy preventative maintenance to help ensure better operation of the system. Tim replaced the fan motor to the unit. He also used the water hose to clean the coils as well as the surrounding area. After Tim started putting everything back together, he instructed me to turn on the unit inside the house. I turned it on and everything sounded great. I went back outside to inform Tim and I noticed that the area was clean and that my water hose valve was not leaking anymore. Tim said it just needed a minor adjustment. My Wife and I now enjoy the cooler conditioning thanks to Tim. He provided great service!!!! I definitely recommend Tim and Indoor Quality Services. Thanks!!!!!!
I am very surprised of the negative ratings. Tim is a professional. It takes patience, good workmanship and an up beat but kind attitude to deal with customers day in and day out. I think Tim excels at that. Both days he called to let me know what time he would arrive. On time both days. I was a general contractor and I wish all my subs were as professional. As for the office, Ashley was a sweetheart and always let me know proper times, when the orders came in and was very pleasant to talk to. All work was done in a timely fashion as far as I was concerned.
Alex R came to my home. Told me exactly what he was going to do to try and resolve the problem and within 30 minutes, he was able to tell me the issues and had it resolved. Told me to call if there were any further issues. Happy with work!
This review is based on my interaction with Tim from Indoor Quality Air. After purchasing an older home, I needed a new fan motor. The initial company recommended by my home warranty never called or answered my calls, which is just fine because Tim was awesome. He was thorough in explaining what was wrong, the guy really knows his stuff. We discussed new a/c options, he outlined the energy savings between different types and the ductwork, but just to educate no pressure. They ordered the part and Tim came back to install it a few days later, he was done within the hour. Very pleasant and professional, I will definitely be using Indoor Quality Air for any HVAC issues/maintenance in the future, specifically asking for Tim.
We needed our AC fixed urgently, I called outside of office hours expressing the urgency due to events happening soon and they got back to us assuring me that I will be contacted. Sure enough I got contacted and we set up the next available appointment. Matthew was our technician and he did a wonderful thorough examination of our Unit. He was extremely knowledgeable, nice, professional, and he stayed for about 2 hours trying to fix the issue as much as he could. I will definitely use them again when needed.
Understanding Our Client Feedback
Feedback is an invaluable part of our business, allowing us to continuously improve and exceed expectations. On this page, we outline some of the common themes and highlights from our customer reviews, reflecting the high standards of work we aim to deliver in every project.
Commitment to Quality
One recurring theme in our customer feedback is our commitment to quality. Whether it’s a complex installation or a routine maintenance check, our clients consistently commend the high standards of our work. This dedication to excellence is at the core of everything we do, from selecting the best materials and equipment to employing skilled professionals who share our passion for quality.
Professionalism and Expertise
Reviews often highlight the professionalism and expertise of our team. Our clients appreciate the depth of knowledge our technicians bring to each project, along with their courteous and respectful manner. This professional approach, coupled with our technical expertise, ensures we can tackle even the most challenging HVAC issues, earning the trust and satisfaction of our clients.
Responsive and Reliable Service
Another key aspect that our reviews frequently praise is our responsive and reliable service. We understand the urgency and inconvenience that can accompany heating and air conditioning problems. That’s why we strive to provide timely and efficient solutions, prioritizing the comfort and needs of our clients. Our dedication to reliable service means we’re there when our customers need us the most, often going above and beyond to ensure a positive outcome.
Continuous Improvement Through Feedback
While we take pride in the positive aspects of our reviews, we also view customer feedback as an opportunity to grow and improve. Every review provides us with valuable insights into our performance, helping us to refine our processes and services. Our goal is not only to meet but to exceed the expectations of our clients, and listening to their experiences plays a crucial role in achieving this.
We are grateful for the feedback from all our clients, and we invite prospective customers to consider these insights when choosing Indoor Quality Services - Heating & Air Conditioning for their HVAC needs. Our team is committed to providing the best possible service and achieving the high standards our clients have come to expect from us. If you would like more information about our services, please don’t hesitate to contact us.