Customer Reviews
Welcome to our reviews page. Here, we share the feedback from many of our satisfied customers who have experienced the quality and professionalism of Indoor Quality Services - Heating & Air Conditioning firsthand. Our commitment to delivering exceptional service in HVAC installation, repair, and maintenance has helped us build strong relationships with our clients, both in residential and commercial settings.
The A/C unit was not working at my house. Taylor always answered my calls and gave us peace of mind that they were there to help. Alex came to service our HVAC unit. Alex is very knowledgeable, professional and will answer any questions you have. He fixed our A/C. Alex gave us information on how to maintain our unit to always have it working to its most efficiency. We now have a working A/C for these hot summer days. Thank you Alex! My wife and I appreciate it. Recommend to everyone.
Positive
Responsiveness, Punctuality, Quality, Professionalism, Value
Great service this morning. Tim called in the morning and gave me an estimated arrival time and he was early! Very efficient service and he was a top notch when it came to answering all of my questions. The repair was done in a timely matter. I live in the mountains and it is hard to get good providers to work on things. This company is GREAT! I know with all of the hot weather it is hard to get someone to come out and work on air conditioners. I have American Home Shields and this is the first time I have used Indoor Quality Services. They are the best! Tim knew all about my unit and gave me pointers on the upkeep! I will definitely always call this company from now on. The gal , Melody in the office was also friendly when she called to set up the appointment. She worked with me to see the best day and time to come. I would give this company 5 stars plus!!!!
Cody and his team did a great job! Professional, timely, trustworthy, and truthful. They made valid recommendations and pointed out what wasn't needed with thorough explanations so we would understand the reasons behind the decisions and why it was best for our comfort. After 4 other quotes, theirs was by far the best quality for the price. Thank you, team!
5 stars go to the very professional and experienced technician, Alejandro R. He showed up on time, listened to me talk about all the problems my AC unit had and addressed all my concerns. He took photos of all areas of concern (duct work and the unit itself). When he explained what the issue was, he had the photos to SHOW me what was wrong instead of just telling me (which is what my experience has been with most other technicians). He was very honest about what to expect next, i.e. he’ll be reporting his findings to the warranty, but cannot guaranty what will happen (he suggested replacement of the unit, but the warranty may try to just replace the damaged part). Stellar employee!
Positive
Punctuality, Quality, Professionalism
Services
HVAC system maintenance, A/C system maintenance, HVAC duct & vent cleaning
GREAT SERVICE!!! Highly recommend this company, Cody went above and beyond helping us fix our AC issues! He was on time and made everything so simple to understand! He came out figured out our issue fast and even had parts on hand to get us up and running again. If you are looking for an AC company I highly recommend this one! Thanks for the awesome service and shout out to the boy CODY!
Positive
Responsiveness, Punctuality, Quality, Professionalism
Services
A/C system repair
Understanding Our Client Feedback
Feedback is an invaluable part of our business, allowing us to continuously improve and exceed expectations. On this page, we outline some of the common themes and highlights from our customer reviews, reflecting the high standards of work we aim to deliver in every project.
Commitment to Quality
One recurring theme in our customer feedback is our commitment to quality. Whether it’s a complex installation or a routine maintenance check, our clients consistently commend the high standards of our work. This dedication to excellence is at the core of everything we do, from selecting the best materials and equipment to employing skilled professionals who share our passion for quality.
Professionalism and Expertise
Reviews often highlight the professionalism and expertise of our team. Our clients appreciate the depth of knowledge our technicians bring to each project, along with their courteous and respectful manner. This professional approach, coupled with our technical expertise, ensures we can tackle even the most challenging HVAC issues, earning the trust and satisfaction of our clients.
Responsive and Reliable Service
Another key aspect that our reviews frequently praise is our responsive and reliable service. We understand the urgency and inconvenience that can accompany heating and air conditioning problems. That’s why we strive to provide timely and efficient solutions, prioritizing the comfort and needs of our clients. Our dedication to reliable service means we’re there when our customers need us the most, often going above and beyond to ensure a positive outcome.
Continuous Improvement Through Feedback
While we take pride in the positive aspects of our reviews, we also view customer feedback as an opportunity to grow and improve. Every review provides us with valuable insights into our performance, helping us to refine our processes and services. Our goal is not only to meet but to exceed the expectations of our clients, and listening to their experiences plays a crucial role in achieving this.
We are grateful for the feedback from all our clients, and we invite prospective customers to consider these insights when choosing Indoor Quality Services - Heating & Air Conditioning for their HVAC needs. Our team is committed to providing the best possible service and achieving the high standards our clients have come to expect from us. If you would like more information about our services, please don’t hesitate to contact us.